The development of library client service programs and the role of library consortia

Librarians today are facing increasing demands for services and stable or declining levels of fiscal and human resources. To survive in an environment of escalating expectations, libraries are looking for new answers as to how they can become more nimble and develop effective strategies and practical solutions. This paper explores two interconnected approaches to solve the riddle[1]. The first approach is to control client expectations by developing and articulating a comprehensive client services program. The second approach is for libraries to work through library consortia not only to expand access to print and electronic collections, but also to develop new services.