Planning an on‐premise telecommunication system: The University of Michigan case study—part two of two: construction and implementation

The University of Michigan's telecommunications system cost $38,000,000 to build, includes 30,000 lines, and processes 14,000,000 calls monthly. It is one of the largest private systems in the world. The process of implementing and managing such a massive system, which affected every office, lab, dorm room, and family‐residence on campus, and impacted literally every member of the campus community—to say nothing of the surrounding town—is discussed. This case study presents the issues and problems that other institutions—regardless of size—may face as they upgrade their telecommunication capabilities in the years ahead.