Integrating information services in an academic setting: The organizational and technical challenge

“Integration” in this project focuses on both technical integration and organizational integration to bring a form of coherence and unity to the support and delivery of information services. Immediate success in integration did not happen. After six years, the Integrated Information Center is still evolving. Unexpected progress has been made with the end‐users. The technological issues have progressed very well. However, the organizational issues have been the most difficult to manage.