Growing competition for libraries

This article begins with an analysis of Questia’s online collection of digitized books and articles. Although the collection is not found to be a strong one, Questia’s strength lies in its ability to utilize the digital format to overcome many of the barriers and inconsistencies that undergraduate students encounter in a traditional brick‐and‐mortar academic library. Librarians can learn a lot from Questia and perhaps use that knowledge to improve their own services.