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Purpose

The purpose of this research paper is to explore library research that uses geographic information systems (GIS) as a tool to measure and analyze library services and establish future directions for this research area.

Design/methodology/approach

This study reviews the library literature using GIS. The study searched full text for geographic information systems in two databases, Library Literature and Information Full Text and Library, Information Science and Technology Abstracts (LISTA). The titles and abstracts of the search results were analyzed to gather only the research that used GIS as a tool to measure and analyze library services.

Findings

This review of the literature reveals research using GIS as a tool in two ways: to analyze service area populations, including facility site location and other service and resource decision making; and to manage facilities, including in‐library use and occupancy of library study space.

Practical implications

The findings are relevant for library and information science researchers and practitioners because they summarize a specific area of research that may be confusing for the novice, but beneficial to the field. Using GIS in practice and research could benefit library services by generating maps to convey more information than tables and text alone and by allowing spatial analysis of library services inside the library as well as in a library's service areas.

Originality/value

The paper provides future directions for an emerging research area and attempts to define subdivisions within this research area to clarify the area for researchers and practitioners.

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