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Purpose
The purpose of the evaluation described in this paper is to determine the usability of the services provided by the EBSCOhost Mobile application.
Design/methodology/approach
The methodology employed was usability testing, comprising pre‐ and post‐usability test questionnaires and “think out‐loud” usability tests.
Findings
Recommendations are made concerning changes to the interface to ensure greater usability.
Research limitations/implications
In this study, the only mobile device used in the testing of EBSCOhost Mobile was the iPhone 3GS. None of the participants had used or owned a smartphone previously.
Originality/value
Libraries are increasingly turning to the Mobile Web to offer new services to their patrons. Smartphones are likely to become central to the future delivery of information services.
© Emerald Group Publishing Limited
2011
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