What drives continuance intention to use a food-ordering chatbot? An examination of trust and satisfaction Available to Purchase

Kuo-Lun Hsiao is a Professor of Information Management at National Taichung University of Science and Technology, Taichung, Taiwan. He received MBA and PhD degrees from National Taiwan University of Science and Technology, Taipei, Taiwan in 2003 and 2008, respectively. Dr Hsiao's articles have appeared in Internet Research, Online Information Reviews, Information & Management and Journal of Information Science. His research interests include electronic commerce, Internet marketing and e-learning.

Chia-Chen Chen is a Professor of Management Information Systems at National Chung Hsing University, Taiwan. Her current research interests include RFID, context awareness, wireless and sensor network, e-learning and smart living. Dr. Chen's research is published or is forthcoming in Information Sciences, Information Fusion, Computer and Education, Journal of Educational Technology and Society, Interactive Learning Environments, The Electronic Library, International Journal of Mobile Communications, Expert Systems with Applications, International Journal of Information Technology and Management, and a number of national and international conference proceedings.