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Enhancing the customer relationship management in public libraries: Findings from three developing countries

Aleksandar Stokić, Danijela Stojanović, Zorica Bogdanović, Marijana Despotović-Zrakić, Božidar Radenković

Library Hi Tech (2019) 37 (2): 247–268.

https://doi.org/10.1108/LHT-07-2017-0138

Published: 05 September 2018

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