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Keywords: Citizen satisfaction
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Journal Articles
Journal:
Library Hi Tech
Library Hi Tech (2023) 41 (1): 91–107.
Published: 18 July 2022
... the importance of the indicators and obtain the indicators more important to citizen satisfaction. Findings The authors found that the complaint topic, appeal time, urgency of citizens' complaints, citizens' emotions, level of detail in the case record, and processing timeliness and efficiency significantly...
Journal Articles
Journal:
Library Hi Tech
Library Hi Tech (2019) 37 (3): 355–373.
Published: 05 July 2019
... are to: Jennifer Rowley can be contacted at: j.rowley@mmu.ac.uk 01 05 2018 25 09 2018 30 01 2019 06 02 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Nigeria E-government User experience Public value Citizen satisfaction...
