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Keywords: Customer services quality
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Journal Articles
Journal:
Library Hi Tech
Library Hi Tech (2008) 26 (1): 141–154.
Published: 07 March 2008
...‐dated our subscription coverage or was embargoed, many problems required investigation and intervention across multiple levels of staff, departments, systems, and external organizations. © Emerald Group Publishing Limited 2008 Resources Electronic media Customer services quality Help...
