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Keywords: Help desks
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Journal Articles
E‐resources: transforming access services for the digital age
Available to Purchase
Journal:
Library Hi Tech
Library Hi Tech (2008) 26 (1): 141–154.
Published: 07 March 2008
... a resource may be unavailable at a particular time. The objective of this paper is to describe the evolution of a library ER problem‐reporting help desk. Design/methodology/approach A pilot project was undertaken by librarians at the Texas A&M University Libraries to redesign workflows and staffing...
Journal Articles
Worldwide training and technical support for DAISY
Available to Purchase
Journal:
Library Hi Tech
Library Hi Tech (2001) 19 (1): 29–32.
Published: 01 March 2001
.... Help desk. • 2.1. Knowledge base. • 2.2. FAQ. • 2.3. Known problems. • 2.4. Requests for help. 3. Training issues. • 3.1. Tips and hints. • 3.2. Practical examples from the Structuring Guidelines. • 3.3. Overview of training courses/locations. 4. Producers...
