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Journal Articles
Journal:
Library Hi Tech
Library Hi Tech (2012) 30 (1): 95–107.
Published: 02 March 2012
... as resources, services, or staff change, and provides a playful interface that engages users. It replaces complicated navigation systems and scrolling through search results with more targeted answers, and has the ability to refer questions to librarians. Originality/value Although chatbots have been...
