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Keywords: Tracking
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Journal Articles
Journal:
Library Hi Tech
Library Hi Tech (2007) 25 (2): 197–210.
Published: 19 June 2007
... to the point where library staff started looking for internal solutions to request tracking and workflow issues when a homegrown automated solution was discovered; Library Systems, the libraries' internal technical support unit, had developed a very versatile “Helpdesk” system that tracked the status...
