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Keywords: Underutilisation
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Journal Articles
Journal:
Library Hi Tech
Library Hi Tech (2016) 34 (3): 521–538.
Published: 19 September 2016
... of services, including reading card issuing, book lending and returning, and book reservations and collection. However, despite acclaimed success, SSL services are not well received by patrons and are underutilised. The purpose of this paper is to identify and understand the causes of the underutilisation...
