...” or “bad” so that we can better evaluate search results and provide more satisfying results pages on mobile devices. The absence of clickstream data in abandoned queries forces researchers to explore new metrics to measure user satisfaction with search results. While existing research has made a great...

...Kun Zhang; Peixin Lu Purpose WeChat official account (WCOA) is an emerging and important platform for academic library services, which greatly accelerates the development of this field. This article aims to identify key evaluation indicators for users' satisfaction of the Academic Library WeChat...

... a survey, the structural equation modelling (SEM) technique was employed to test the research model and hypotheses. Findings The results indicated that system quality and digital libraries (DLs)' affinity significantly affect undergraduates' user satisfaction. However, information quality and service...

...-library users and analysed using regression analysis to test the hypothesised relationships. Findings Internal system factors (particularly service quality), user satisfaction, e-service environment factors and user factors (gender, programme of study, level of study and computer/IT self-efficacy...

... 2018 16 04 2018 16 05 2018 ©Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Self-service technology (SST) Information systems success model Personal characteristics User satisfaction Need for personal interaction Information...

... Publishing Limited 2010 --> Internet Worldwide web User satisfaction Being visible on the web has become an important marketing and business tool. Various books published in the past few years have focused on designing good web sites able to market products or services and share information...