IM'ing overload: Libraryh3lp to the rescue

The purpose of this paper is to describe the new virtual reference system Libraryh3lp, developed to assist librarians with managing multiple instant messaging (IM) patrons at one time.

A summary of the main features of the Libraryh3lp system, including setup and reports; and a discussion of how to provide staff training.

This paper provides an overview of the Libraryh3lp virtual reference platform including what it does, how it works, and its benefits for reference managers.

This paper is useful for information management professionals who are looking for a low‐cost, reliable alternative to current IM software systems.