... AI implementation could be useful. In response, four key areas were identified based on the themes of their responses: Facilitating user services and interaction. A large number of practitioners mentioned that AI chatbots and virtual assistants can provide library users with fast...

.... It explores current practices and challenges in AI implementation and proposes strategies to address bias and discrimination in AI systems. Findings The findings of this study reveal that bias and discrimination are significant concerns in AI systems used in the library and information industry...