... Assessment Access Technical services Electronic resources Audits Troubleshooting As electronic resource access (ERA) issues increase in frequency and complexity, technical services librarians are on the lookout for proactive techniques to identify and address these issues before they become...

... of increasing active learning and as an instrument of formative assessment. The paper describes the information literacy context at the UIC and gives examples of best practices for using Google Forms in library instruction. Design/methodology/approach – The authors collaborated with other instruction...

... Libraries Assessment Computer software Data visualization Charts Library statistics Systematic monitoring and evaluation of data enables libraries to respond to the changing needs and demands of their users, and to demonstrate their support of departmental and institutional accreditation...

... resources. Electronic resources Collaboration Marketing Marketing campaign Assessment Connecting patrons to appropriate resources is a concern for libraries as more collections are removed from traditional shelves and placed in virtual spaces. The traditional marketing techniques of placing...