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Keywords: Online chat reference
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Journal Articles
Using AI personas in ChatGPT for online chat reference training
Available to PurchaseWilliam Yates, Trilby VanDeusen, Sierra Schuman, Keanna Curry, Josh Maki, Matt Ogborn, Allison Leaming Malecki, Joyce Ann Martin, Wes Edens, Mimmo Bonanni, Eric Prosser
Journal:
Library Hi Tech News
Library Hi Tech News (2025) 42 (7): 1–5.
Published: 01 November 2024
..., this study is among the first to apply AI personas in the context of improving training for online chat reference. The experience contrasts with other efforts to use generative AI to provide answers directly to patrons without human intervention or involvement. Eric Prosser can be contacted...
