LIBRARIES VERSUS USERS? HOW AND HOW NOT TO DETER LIBRARY USERS Available to Purchase

Information technology allows libraries to provide access vo resources and information services far beyond the limits of their own collections. The users′ needs for information and recreation are the primary concern of libraries, yet librarians realize that a significant proportion of the population rarely or never use libraries, while library users experience frustration or failure when using their library. Examines various factors which influence the attitude of individuals or groups to libraries and considers socio‐economic,technological, physical/technical and psychological/emotional conditions which shape the perceptions of non‐users and inhibit users and potential users.