Workplace violence in libraries Available to Purchase

Libraries are usually thought of as havens of quiet. In fact,however, they have a long history of encounters with disturbed and potentially violent patrons. Surveys the history and incidence of workplace violence generally and then focuses on violence and inappropriate behaviour in libraries in particular. Demonstrates that virtually all instances came from users rather than from staff. Provides an analysis of different types of public and publicly‐owned buildings and highlights the specific features of public access that render staff more vulnerable. Also highlights the dilemma between the ethos of public service, on the one hand, and the need for both security and discipline,on the other. Provides suggestions as to how this balance can be achieved.