The universal library report Available to Purchase

Libraries everywhere have many features and problems in common. Offers a consultancy report that is more or less universally applicable. The library is insufficiently proactive, and is driven by processes (which need a thorough scrutiny) rather than by services and customers. Decision making is unclear. Staff are frustrated and severely underused, because of inadequate delegation at all levels. There is little staff movement, and the library is compartmentalized and lacking in corporate spirit. There is a lack of trust, and the director is excessively dominant and remote. Meetings are badly run and their purposes are confused. Communication within the library and with the outside world is poor. The culture is defensive, and problems are postponed. Priorities need to be established. The library should stand back and face the need for change. Change can be accomplished if there is the will at the top.