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Reports on a study which sets out to consider the role and value of information in the decision‐making process and the impact of the corporate library in this process. Bank managers were asked to evaluate the impact of information on a current decision‐making situation. Seventy‐eight per cent of all managers surveyed agreed positively with the statement that they did handle the decision‐making process differently. Of these 88 per cent confirmed the importance of the changes for their bank. These indicators help to strengthen the case that, irrespective of its source, information is a valuable commodity and does add considerable value to the decision‐making process.

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