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Purpose

This paper's purpose is to examine the nature of resistance to organisational change – why and how it occurs and the importance of effective response.

Design/methodology/approach

The paper argues that change resistance may in some circumstances be a hindrance and an obstacle to achieving effective organisational change.

Findings

The paper reveals that, if understood and dealt with effectively, change resistance may also form a constructive part of the process of organisational change management. The importance of a clear understanding of the reasons underlying change resistance and appropriate and effective responses is emphasised.

Originality/value

This paper provides useful information for those wishing to implement organisational change.

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