The purpose of this paper is to present a brief outline of the potential applications of intelligent agent technology in libraries with a list of illustrative examples.
A definition and the attributes of intelligent agents are presented, along with different types of agents and their wide‐ranging applications in various contexts. Illustrative examples of intelligent agents are presented, with some interesting case studies from different domains.
The role of intelligent agents in modern libraries is highlighted from various perspectives, such as electronic information services, collection development and acquisition, classification and organization of library materials, indexing and abstracting, issuing collection, and reference services.
The authors do not attempt to devise an intelligent agent to test these applications in the libraries where they work, although they wish to pursue it as a future course of action.
With libraries dealing with patrons who never disclose fully their information needs and research interests to library staff, libraries have to resort to newer methods of feedback collection, and intelligent agents provide viable options to improve information organization and refine library services.
The paper, being very precise and covering the latest developments, offers new insight into the field of intelligent agents and their pragmatic applications in libraries to interested professionals.
