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Purpose

This paper aims to encourage managers in the rapidly changing library and information services environment to be bold in people management.

Design/methodology/approach

The paper outlines four aspects of people management where it is particularly important to be bold: staff selection and recruitment; training development and workplace learning; performance management, and; organisational change.

Findings

The study reveals pointers to good management practice in the four areas which are outlined.

Originality/value

The paper provides useful information for those in people management.

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