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Purpose
The purpose of the paper is to describe the main features of a university library quality management system, focusing specially on internal auditing.
Design/methodology/approach
Adopting a case study approach, the paper attempts to show how auditing is a useful information management tool to improve library services.
Findings
Internal auditing helps to consolidate the culture of quality and promote appropriate ethics and values.
Research limitations/implications
The paper is based on a study case and the professional experience of the author.
Practical implications
A view on a consolidated library's quality management system is presented in the paper.
Originality/value
The paper provides ideas on how a library approaches an internal audit.
© Emerald Group Publishing Limited
2009
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