...Bruce L. Keisling; Claudene Sproles Purpose To support the success of their students and faculty, libraries have to understand changing user needs. Robust user assessment programs and analysis of service patterns can reveal many of those needs. Many libraries have responded to changing user...

...Stephen Town and Ian Hall; Frankie Wilson Purpose – The purpose of this paper is to present the complete details of the Quality Maturity Model (QMM), and the associated Quality Culture Assessment Instrument (QCAI). The QMM provides a framework for libraries to self-assess their progress towards...

...Stephen Town and Ian Hall; Nisa Bakkalbasi; Damon Jaggars; Barbara Rockenbach Purpose – The purpose of this paper is to describe an assessment design for the Developing Librarian training program. The Developing Librarian training program created by and for librarians and professional staff...

...Sara Sharun; Michelle Edwards Thomson; Nancy Goebel; Jessica Knoch Purpose – The purpose of this paper is to create an information literacy (IL) instruction assessment tool that responds to the unique needs of individual institutions and provides a strategic and relevant model for assessing IL...

...Gabrielle Ka Wai Wong Purpose – The purpose of this paper is to describe how the Hong Kong University of Science and Technology (HKUST) Library collected a rich set of assessment data for its Learning Commons (LC), and how it analyzed, summarized and presented the data to drive improvement...

...: 978‐1856046596   £37.95, paperback © Emerald Group Publishing Limited 2012 --> Information retrieval Librarians Reference services Learning Assessment Learning styles Teachers With several years of experience as practitioners themselves, the authors have collaborated...

...Junlin Pan; Guoqing Li Purpose The purpose of this study is to promote a better understanding of performance assessment (PA) as a managerial means via analyses and discussion of the system and practice in an academic library. Design/methodology/approach One existing PA system of a university...

...Martha de Jager The knowledge management assessment tool (KMAT) is designed to help organisations make an initial high‐level assessment of how well they manage knowledge. Completing the KMAT can direct organisations toward areas that require more attention, as well as identify knowledge management...

...Paul Eden; Nancy Bell; Naomi Dungworth; Graham Matthews Describes the development and testing of a standard assessment method for the preservation needs of paper‐based and photographic materials (including microforms) in libraries, which will facilitate an assessment of national preservation needs...

...Paul Eden; Nancy Bell; Naomi Dungworth; Graham Matthews Reports a British Library Research and Innovation Centre funded research project which aims to develop a method for assessing preservation needs in UK libraries and archives, and to develop the method in such a way as to facilitate...