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Keywords: Baldrige Award
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Journal Articles
Journal:
Library Management
Library Management (1997) 18 (3): 148–150.
Published: 01 May 1997
... Baldrige Awards. © MCB UP Limited 1997 Baldrige Award European Foundation for Quality Management ISO 9000 TQM Some units of information attempt to define their quality by projecting a positive answer to the expectations of the customers that constitute its target market. To do...
