...Iveta Vrabková; Václav Friedrich Purpose The purpose of this paper is to identify gaps in performance of city libraries from the Czech and from the Slovak Republic engaged in the project Benchmarking of Libraries. The subject of research consists of input and output performance variables...

... in information science at Charles Sturt University. Michelle Hall can be contacted at: hall@unimelb.edu.au © Emerald Group Publishing Limited 2011 Asian studies Benchmarking Resource sharing Professional education Australia This paper presents an overview of the collaborative work...

...Cathie Jilovsky Purpose This paper aims to describe the design and implementation of a pilot project for the benchmarking of library statistics for Asian academic libraries. Design/methodology/approach The project was facilitated through the development, set‐up and management of an online...

...Pauline Nicholas Purpose The purpose of this paper is to explore the concept of benchmarking and its application as a total quality management tool. It provides librarians with insights into one strategy that may be used to prove that the library is contributing to the bottom line of the parent...

...Núria Balagué; Jarmo Saarti Purpose The purpose of the paper is to benchmark two ISO 9001:2000 based quality management systems, one in the Universitat Autònoma de Barcelona, Spain, and the other in Kuopio University, Finland. Design/methodology/approach The paper is a case study in which both...

... mechanisms monitoring the services, programmes and products the Library provides. It also describes the benchmarking and departmental assessment exercises conducted periodically to recruit further inputs to the quality circle for continuous improvement. Findings The study finds that setting up a quality...

...Ian Smith Purpose The purpose of this paper is to examine the potential for the application of benchmarking to human resource development (HRD) practice in the LIS sector. Design/methodology/approach This paper outlines the principles of benchmarking, examines dimensions which may be useful...

...Hubert Laeven; Anja Smit In 1998 and 1999 a small group of Dutch university libraries started working together to develop a set of instruments for performance measurement through benchmarking. This article gives a short description of the project, the results, and the local implementation...

...Leo Favret Discusses the implications of activity in the UK which has resulted in the preparation of library plans, and the introduction of best value and benchmarking for public libraries. It provides a review of the distinction between benchmarks and process benchmarking; the development...