...Priti Jain Purpose The broad objective of this study was to present a model for strategic human resource management through an effective staff performance appraisal system in Botswana Public Libraries in order to enhance the provision of delivery of information services. Design/methodology...

...Nndoniah Adonis Nkanga A study of selected information providing institutions, in particular special libraries, in Gaborone, Botswana, reveals that a majority are in favour of marketing their services to their users. In practice, very few libraries undertake formal marketing planning and prepare...

...Edward Lumande; Ayoku A. Ojedokun; E.K. Lebotse; Albertina M. Mbangiwa Inconsistency and/or a lack of a clear understanding of the criteria for serial selection and evaluation have been observed to characterise the presentation of requests for approval of serials at the University of Botswana...

...L.O. Aina; K. Moahi Reports a survey of 86 organisations which have a strong information component, in Botswana, with the objective of determining the types of information‐related activities they perform. The study also aimed to ascertain the possibility of employing librarians trained...

...A.P.N. Thapisa; Venus Gamini Reports a study to determine the perceptions of the clients of the University of Botswana Library as they relate to quality service, and how far the University Library has succeeded in delivering quality services. A questionnaire was used as the data‐gathering...

...Priti Jain Presents the main findings of the study recently conducted by the author: “On‐the‐job training: a tool for professionalism and productivity” (a case study of Botswana National Library Service), which was carried out in order to explore and identify on‐the‐job training (OJT) needs...

.... The author explores the results of a study he conducted in Botswana in order to compile the agenda and concludes that as long as the African communities increasingly consume post‐industrial and information society or western products and services, “ruralness”, poverty, illiteracy and underdeveloped...

...Priti Jain The purpose of this paper is to report on a study which was carried out in order to explore and identify perceived barriers to productivity in six academic and six public libraries in Botswana, through an examination of the perceptions of library personnel. Both qualitative...