... services Business improvement e-Research services Skills development Workforce planning 陰陽 (yīnyáng in Pinyin) is about interconnectedness rather than opposites. Our paper highlights how collaboration connects and strengthens our efforts across the sector and reinforces how the sum...

...JoAnne Sparks; Linda O'Brien; Joanna Richardson; Malcolm Wolski; Sanja Tadic; Joanne Morris Purpose The purpose of this paper is to report on “turning a new page” (TNP), a business improvement initiative undertaken by Scholarly Information & Research (SIR). The aim is to embed innovation...

... because it: is a useful framework for organisations undergoing significant or a rapid change and it is business improvement focused – whatever the business priorities. Originality/value The paper focuses on business improvement research and practice. This voluntary framework delivers improved...