...Mei‐Yu Wang Purpose This case study was conducted with the purpose of discovering the possible barriers when a customer relationship management (CRM) implementing plan was initiated in the library context, and exploring its efficiency and effectiveness after implementation. The study aims...

... Emerald Group Publishing Limited 2005 Information services Academic libraries Resource sharing China Case studies China Academic Library and Information System (CALIS) is a key player in resource sharing in China. The role of CALIS has changed over the past years, and will continue...

...G. Edward Evans Defines terms associated with consortia – co‐ordination, co‐operation and collaboration – and identifies critical success factors for consortia. Provides four case studies based on the author’s personal experience indicating the reasons for the success or failure...

...Japhet Otike; Graham Matthews Reports the results of a case study undertaken as part of a doctoral research programme carried out to investigate the information needs of, and provision to, the legal community in Kenya. The case study, is based on data collected from a one‐man law firm in Kisumu...

.... © MCB UP Limited 1999 Case studies Design Information resources management Internet Managers According to the latest figures, the Internet is doubling in size every 100 days. A total of 120 million people have access to it and it contains millions of published documents...

... and information services to the work of an organization, which is of particular importance for decision making. Describes a methodology for the various stages of the auditing process. Concludes by presenting a case study of a partial information audit conducted at the International Coffee Organization. © MCB UP...

...Ian Dyson Examines the past, present and future of library provision in rural areas. Various solutions to the problems of providing a library service to such areas are critically assessed. The mobile libraries operated by Clwyd Library and Museum Service are examined as a case study. A selection...