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Keywords: Client engagement
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Journal Articles
Journal:
Library Management
Library Management (2012) 33 (8-9): 469–478.
Published: 19 October 2012
... to successfully obtaining a 100 per cent response rate? The unexpected reply was that the user survey was administered in a prison library so there was literally a captive audience. © Emerald Group Publishing Limited 2012 Surveys Client engagement Library users User studies New Zealand...
