... communication strategies are essential for CRM to be successful. Training for staff and customers in information skills and/or new systems is an essential element of a CRM approach. Research limitations/implications Further large‐scale research is desirable to test the basic premise and the methodology...

...E. McDermott Owen D.W.   Hargie , David   Dickson and Dennis   Tourish . Communication in Management . Aldershot : Gower   1999 . , ISBN: ISBN 0566‐079‐860   £45 © MCB UP Limited 2000 --> Management Communications Increasingly, I hear complaints...

...: the new information and communication technologies; users’ growing expectations of information services; the changing job market; and convergence in the information sector. It outlines some steps which schools of library and information sciences in the UK have taken to respond to the challenges presented...

... a rhetorical exercise and that the utilization of criteria for assessing rhetorical acts is warranted. Rhetorical criteria direct the fund‐raiser to ask important questions pertaining to the purpose, audience, barriers ‐ the rhetorical problem ‐ and the structure of persuasive communication. Argues also...

...Stuart Hannabuss With intellectual convergence between the information and communication professions, there is an increasing need to understand the construction and dissemination of news, a product common to both domains. Discusses major approaches to the study of news. Identifies sources useful...

...Susan J. Vanes Libraries play a vital part in the communication network but there are a number of problems associated with library use, including location, cataloguing systems, absence of guiding, security systems, noise level, information technology, poor decor, image and staff attitudes...

...Michael Afolabi The significance of communication with top management and library users in the special library environment is stressed. Describes JOHARI Communication Awareness Model and discusses its implications for improving communication in special libraries. Concludes that improved...