...Brian Detlor Recently, increasing reliance on Web technology by end‐users in organisations has encouraged corporate libraries to provide Web user training. To understand the effects of this new service, a case study was conducted on 17 participants at a large Canadian utility company. After...

.... The service responds to approximately 7,000 enquiries per year from a broad sample of both the business community and the general public. The majority of enquiries are local and based in the free part of the service. IIB also provides training days relating to company and market information for the local...