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Keywords: Complaints
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Journal Articles
Complaining intentions and their relationships to complaining behavior of academic library users in South Korea
Available to Purchase
Journal:
Library Management
Library Management (2006) 27 (3): 168–189.
Published: 01 March 2006
... of dissatisfaction and personal norms had significant influences on the choice of negative word‐of‐mouth intention, direct and indirect voice intentions, and third‐party complaint intention. Societal benefits had significant influences on the choice of exit, negative word‐of‐mouth intention, and direct and indirect...
