... – and eventually help libraries satisfy their customers. Library management Consumer behaviour Complaints Academic libraries South Korea Complaints had traditionally been regarded as negative responses from dissatisfied people and most of the management had tried to prevent and reduce them...

... four weeks. Funding was granted less than a week before the strike ended. © MCB UP Limited 1997 Closure Consumer behaviour Public libraries It is not often that an opportunity for research arises in the library and information field, which breaks new ground. This is especially so...