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Keywords: Critical incident technique
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Journal Articles
Journal:
Library Management
Library Management (2011) 33 (1-2): 5–13.
Published: 30 December 2011
.... Reading is defined as going beyond the table of contents, title, and abstract to the body of the article. Carol Tenopir can be contacted at: ctenopir@utk.edu © Emerald Group Publishing Limited 2012 Value of academic libraries Critical incident technique Return on investment Academic...
