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Keywords: Cross‐cultural studies
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Journal Articles
Are there common academic library customer values?
Available to Purchase
Journal:
Library Management
Library Management (2008) 29 (6-7): 600–619.
Published: 13 August 2008
... on importance and performance. Susan McKnight can be contacted at: sue.mcknight@ntu.ac.uk © Emerald Group Publishing Limited 2008 Libraries Customers Customer satisfaction Cross‐cultural studies The effective and efficient management of a library service requires maximising return...
