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Keywords: Customer care
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Journal Articles
Journal:
Library Management
Library Management (2019) 40 (3-4): 142–154.
Published: 21 September 2018
...Josephine Orayo; Jane Maina; Jotham Milimo Wasike; Felicitas Ciabere Ratanya Purpose The purpose of this paper is to provide an analysis of the customer care practices at the University of Nairobi, Jomo Kenyatta Memorial Library (JKML), Kenya. Design/methodology/approach A descriptive research...
Journal Articles
Journal:
Library Management
Library Management (1998) 19 (7): 404–415.
Published: 01 November 1998
... effective”. © MCB UP Limited 1998 Customer care Public libraries User studies The Public Libraries and Museums Act 1964 states that “it shall be the duty of every library authority to provide a comprehensive and efficient library service for all persons desiring to make use thereof...
Journal Articles
Journal:
Library Management
Library Management (1995) 16 (6): 16–23.
Published: 01 September 1995
...Lois V. Green; Robert A. Clarke Changes in the role of the academic librarian have been variously attributed to: the enterprise culture, the new managerialism, economics,IT and educational change. Explores whether the customer care movement is also having an impact on the concept of professional...
