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Keywords: Customer care strategies
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Journal Articles
Journal:
Library Management
Library Management (2019) 40 (3-4): 142–154.
Published: 21 September 2018
... library services. From a management point of view, customer care service should be seen as a long-term issue; it becomes a top management priority and, hence, a leadership issue. This means that customer care strategy should form part of the university top management objectives for it to be effective...
