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Keywords: Customer needs
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Journal Articles
Journal:
Library Management
Library Management (2019) 40 (3-4): 142–154.
Published: 21 September 2018
... customers in consistent visit to libraries, improve image of the institution and library staff can increase productivity through focus on the customers’ needs and requirements. However, according to Breeding (2014) , with the tremendous pace of change, interesting opportunities may slip by unless libraries...
