Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Issue Section
Date
Availability
1-4 of 4
Keywords: Customer relations
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Journal:
Library Management
Library Management (2011) 33 (1-2): 127–129.
Published: 30 December 2011
... libraries Change management Organizational innovation Customer relations This latest publication by Jennifer Rowley is a welcome addition to two previous titles co‐authored with Sue Roberts – Managing Information Services (2004) and Leadership: the challenge for information...
Journal Articles
Journal:
Library Management
Library Management (2010) 31 (3): 222–223.
Published: 23 February 2010
...Paul Cardwell Barton J. Goldenberg . CRM in Real Time: Empowering Customer Relationships . Medford, NJ : Information Today Inc. 2008 . © Emerald Group Publishing Limited 2010 --> Customer relations Customer service management Barton Goldenberg's CRM...
Journal Articles
Introducing CRM into an academic library
Available to Purchase
Journal:
Library Management
Library Management (2007) 28 (6-7): 281–291.
Published: 31 July 2007
... care process, including profiling customers, segmenting customers, researching customers, investing in technology, and managing customers (Brown, 2000). Mei‐Yu Wang can be contacted at: mewwln99@mail2000.com.tw © Emerald Group Publishing Limited 2007 Customer relations Customer...
Journal Articles
Building better customer relationships: case studies from Malta and the UK
Available to Purchase
Journal:
Library Management
Library Management (2006) 27 (6-7): 430–445.
Published: 01 July 2006
... Customer relations University libraries Communications Malta United Kingdom … there's the whole Internet out there … Brilliant for my sort of work. Researching articles, going through newspapers for references. The amount you can just download. University libraries hardly get used these days...
