Keywords: European Foundation for Quality Management
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Journal Articles
Library Management (1997) 18 (3): 148–150.
Published: 01 May 1997
...Ana Reyes Pacios Lozano Establishes the most outstanding differences between the ISO 9000 norms and total quality management as forms or manners of managing quality used in some information services. Compares two models of total quality: European Foundation for Quality Management and Malcolm...

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