...Sander van Kempen; Anne van den Dool; Pirkko Lindberg; Leena Parviainen Purpose This paper aims to provide an overview of the current situation as it relates to library acts and prominent usage trends in public libraries in The Netherlands and Finland. Design/methodology/approach The approach...

... Finland Librarianship Academic libraries Financial models Joint libraries Quantitative indicators Resource sharing and collaboration have been key traditions throughout the history of libraries around the world. Libraries spread their resources via interlibrary loans, share library systems...

... the challenges of intensifying their functions and services. The biggest costs of the university libraries in Finland are still the staff, space and library material costs but the relative cost development of different expense items show that only the expense of electronic materials show real growth: from €13.3...

... and public libraries are using several different systems. Many of these library systems are reaching their end-of-life phase. During the spring and summer of 2011 all the Finnish library sectors together with the National Library of Finland formed a joint committee in order to assess the feasibility...

...Ari Muhonen; Jarmo Saarti; Pentti Vattulainen Purpose – Finland had a legislation-based centralized collection policy until the mid-1990s. The main components were national resource centers (selected higher education libraries) and provincial libraries (selected public libraries). This paradigm...

... in Finland during the 1990s (see Poll and Boekhorst, 1996) which is a good summary of the development in academic libraries. Some of its concepts caused changes in the way that management works, e.g. evaluating progress and setting goals, have been adopted from the private sector. One good example...

.... Yearly statistics are registered in the national library statistics database KITT (National Library of Finland, 2011b). Especially the statistics for use of e‐resources is troublesome. Some data are not definite for Tritonia, especially not customers' use of the universities' e‐resources. Statistics...

...Kristiina Hormia‐Poutanen; Iiris Kuusinen; Jarmo Saarti; Pentti Vattulainen Purpose The entire higher education legislation in Finland has been overhauled with effect from the beginning of 2010. The aim of the restructuring of higher education is to enhance teaching and research quality...

... organization Quality management Universities Finland Academic libraries The radical restructuring of the Finnish higher education started from the 1990s. One can see at least three main reasons for this. The first is the change in the public sector management, where more and more models from...

...Jarmo Saarti; Arja Juntunen Purpose At the turn of this century, it was decided to renovate higher education in Finland and, as a result, three new universities were created by merging existing units. One of these new universities is the University of Eastern Finland, which was formed from...

...Ari Muhonen; Jarmo Saarti; Pentti Vattulainen Purpose At the beginning of this millennium it was decided to renovate higher education legislation and to restructure the institutions in Finland. The new University Act was passed in the summer of 2009. One important aspect of the new Act means...

...Núria Balagué; Jarmo Saarti Purpose The purpose of the paper is to benchmark two ISO 9001:2000 based quality management systems, one in the Universitat Autònoma de Barcelona, Spain, and the other in Kuopio University, Finland. Design/methodology/approach The paper is a case study in which both...

... of the marketing culture of a library: antecedents, market orientation, facilitators and consequences. Organizational culture Market orientation Customer satisfaction Information services Library management Finland The research data regarding the marketing culture of libraries were collected...

... for the study. Five of them were from University A, and five from University B. Both universities are situated in Finland. The dissertations were in the fields of economics and administration and were completed in 2005‐2006. During the years 2005‐2006 in University A, a total of 25 dissertations in this subject...

...Päivikki Karhula Purpose The purpose of this paper is to examine the role of library associations in Finland, which is unique in that there are four library associations within a common infrastructure established by the National Library. Design/methodology/approach The paper looks at all four...

...Arja Juntunen; Tuulevi Ovaska; Jarmo Saarti; Liisa Salmi Purpose To present the process of creating the quality management system of the Kuopio University Library (Finland) and its auditing. Design/methodology/approach Case study of the Library's quality management system's building process...

...Stephen O'Connor; Jarmo Saarti Purpose To determine and define the role of repository libraries in Finland for a medium‐sized university library in the digital environment. Design/methodology/approach Literature and strategy‐based conceptual analysis and a case study of the role of different...

...Stephen O'Connor; Pentti Vattulainen Purpose To highlight the role of print repositories in accessing print materials. Design/methodology/approach Highlights the repository library in the professional literature. Provides an overview of the National Repository Library (NRL) in Finland...

... 2003 Library users Library management Finland Relationship marketing We are living in the “information society”. Technological changes have created an “information explosion”, as a result of which the clientele interested in information services and products has been continuously...