... professional expertise and tacit knowledge in refining “Donor Community Meetings.” Design/methodology/approach This study employed focus groups to solicit input from Development and Alumni Relations personnel, members of the Alumni Donor Board, library personnel and donors. Researchers leveraged a values...

.... These lessons can be followed when librarians consider other initiatives. Originality/value This paper offers library leaders new insights into when and how to gather information from stakeholders. Tips are offered to improve the effectiveness of surveys and focus groups. Stakeholders Surveys Strategic...

... --> Surveys Focus groups Advocacy Data presentation Library statistics This slender volume has principally been written for school librarians and public librarians with the aim of providing them with an understanding of the importance of evidence-based advocacy. The author, Priscille Dando...

...Graham R. Walden Purpose – The purpose of this paper is to demonstrate alternative strategies to enhance participant interaction in library focus groups. Design/methodology/approach – Descriptive alternatives strategies are suggested as techniques to enhance participant interaction...

... of the survey a focus group is carried out, to focus on the critical areas of the questionnaire and offer support for actions. The 2010 survey also showed the need to improve some library services, as in Table II . The number of seats had not reduced since 2007, but more students attended the library...

...Margaret Mellinger; May Chau Purpose The purpose of this paper is to describe a process of designing a focus group study for library staff, and to present a method for analyzing and interpreting focus group data. In addition, the paper aims to report on participants' perceptions of the focus group...

... and methodology, a summary developed from 11 focus group sessions – consisting of all staff in one public library service in Victoria, Australia – is presented. The findings indicate that while all areas within this organisation are committed to marketing, there are various interpretations of marketing and how...

...Karen Tyerman In the context of a total quality programme, Brent Libraries carried out customer research to determine customer needs and also monitor the performance of contractors. One method to achieve these goals is the use of focus groups. A system was established within the context of a branch...