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Keywords: ISO 11620
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Journal Articles
Aspects of measuring the impact of new innovations in Finnish libraries
Available to Purchase
Journal:
Library Management
Library Management (2019) 40 (3-4): 262–271.
Published: 08 October 2018
.... This is the first article to examine aspects of measuring the impact of new innovations in Finnish libraries. © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Performance indicators Impact assessment ISO 11620 ISO 16439 ISO 18461 Net promoter score...
