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Keywords: Impact assessment
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Journal Articles
Library Management (2019) 40 (3-4): 262–271.
Published: 08 October 2018
.... This is the first article to examine aspects of measuring the impact of new innovations in Finnish libraries. © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Performance indicators Impact assessment ISO 11620 ISO 16439 ISO 18461 Net promoter score...
Journal Articles
Library Management (2019) 40 (1-2): 2–11.
Published: 05 September 2018
... works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Libraries Digital library Impact assessment...
Journal Articles

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