... services), it is unlikely to be chosen over other more convenient sources. Fatt Cheong Choy can be contacted at: fcchoy@ntu.edu.sg © Emerald Group Publishing Limited 2011 Library users Customer satisfaction Individual behaviour Information services Users, through their use...

... Communication Individual behaviour Much of the lives of most of us is spent browsing. We browse as naturally as we breathe. Babies browse their surroundings as soon as they open their eyes for the first time. We browse when we enter a room full of strangers, for someone who looks approachable...